On June 11th, 2019 me and my partner Timothy Matthews decided to visit this casino because we were given a great suggestion that the buffet has great food. I am writing to express my strong dissatisfaction for my experience at your facility in Atlantic City. I can say we will not be returning to this hotel in the future. The manager was accommodating and comped the room. We then went over to the front desk where we requested a full refund for our room. Luckily, the nice lady that runs the steak restaurant accommodated us and requested the kitchen remain open a little bit longer for us. Needless to say by the time we get downstairs there is only a burger place and a noodle place open. Called front desk again and wait another 15 minutes for a hairdryer to be brought up. I shower and realize there is no hair dryer in the room. We go in our room in a mad rush to try to catch the restaurant since we missed our reservation. After waiting a total of about 40 minutes in the hallway, someone brought us a key to a different room because they couldn't program a key to the previous room. Called the front desk to complain again and was told another key was on the way, Mind you, we have an 8:30 appointment at the Japanese restaurant at the hotel. Ten minutes later someone came up with a new key that also didn't work. I called the front desk and they told me someone would be up with a new key.

We booked a room, got our keys and proceeded to our room to find our keys didn't work. My boyfriend and I stayed overnight to watch the world cup at the beach bar.

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